Ordering Information

Please note the following information about our standard ordering procedures:

Within South Africa:
After receiving your requested quote, submit an official purchase order document with the correct qty of items and the correct prices (as reflected on the quote received) to orders@hain-lifescience.co.za

  • Orders will only be sent out from Monday to Thursday. Our delivery TAT is 48h from the time we receive the official purchase order.
  • Orders received before 12:00 PM (between Monday and Thursday) will be sent out the same afternoon and delivered the following day.
  • Please sign the delivery note and return once you have received your orders. If you receive orders on behalf of a lab from the NHLS group, please receipt stock on your interface system.
  • We will not accept any returned stock that has been opened and written on. Should you wish to return any of the reagents you ordered, please refrain from opening or writing on them and maintain the correct storage temperature stated on the boxes.

SADC Orders:
After receiving you requested quote, submit an official purchase order document with the correct qty of items and the correct prices (as reflected on the quote received) to orders@hain-lifescience.co.za

  • Orders will only be sent out on Mondays and Tuesdays,  and the delivery TAT will depend on the time it takes to clear the shipment in the respective country.
  • Generally, orders will be shipped to the nearest Airport. You will be responsible for settling all further tax related charges as required by each respective country. In special cases, we can ship your order Door to Door. Please ask for further information when requesting your quote.
  • Please sign the delivery note and return once you have received your orders.
  • We will not accept any returned stock that has been opened and written on. Should you wish to return any of the reagents you ordered, please refrain from opening or writing on them and maintain the correct storage temperature stated on the boxes.

Information for first time buyers:
First time buyers are requested to pay before we can deliver their orders.
Please note that all quotes are valid for 30 days from the date on which you received them. All cross-border quotes will be ex-works unless you request freight to be included.

Information about the delivery of the Master Mix:
The master mix (AM-A and AM-B), referred to as component 2 is not found within the reagent box of neither the GenoType MTBDRplus nor the GenoType MTBDRsl. Upon receiving your reagents, please store component 2 at the appropriate temperature of -20 degrees Celsius. For orders outside South Africa, component 2 will be shipped in a cooler box filled with ice packs.